A blank Web page is displayed when you start Internet Explorer 7

A blank Web page is displayed when you start Internet Explorer 7
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Article ID
:
945385
Last Review
:
December 4, 2007
Revision
:
1.4
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SYMPTOMS
When you start Windows Internet Explorer 7, your home page does not open. Instead, a blank Web page is displayed.Additionally, you may receive an error message that resembles the following:
Line 56 Char:2 Error: Element not foundCode: 0URL:http://runonce.msn.com/runonce2aspx This problem typically occurs after you install Internet Explorer 7, after you install Windows, or after you reset Internet Explorer settings. This problem may occur only for certain users.
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CAUSE
This problem occurs if the Customize Your Settings Web page in Internet Explorer 7 is not loaded correctly or if the Customize Your Settings Web page opens with restricted security settings.
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RESOLUTION
To resolve this problem, create and run a Skiprunonce.reg file for each user account that experiences the problem. To do this, follow these steps:
1.
Start a text editor, such as Notepad.
2.
Copy the following information, paste it into the text editor, and then save the file as Skiprunonce.reg:Windows Registry Editor Version 5.00

[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
"RunOnceHasShown"=dword:00000001
"RunOnceComplete"=dword:00000001
3.
Exit the text editor.
4.
Double-click the Skiprunonce.reg file that you created in step 2. Now when users run the .reg file, they receive the following message:
Are you sure you want to add the information in path of .reg file to the registry?If the user clicks Yes, the user receives the following message:
Information in path of .reg file has been successfully entered into the registry.Notes
•
In Windows Vista, when non-administrator users try to run SkipRunOnce.reg they are prompted for an administrator password.
•
To run SkipRunOnce.reg for all users at the same time, an administrator can modify [HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main] instead of [HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main] in the SkipRunOnce.reg file.
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Advanced users sectionImportant This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:
322756 (http://kbalertz.com/Feedback.aspx?kbNumber=322756/) How to back up and restore the registry in WindowsThis section is intended for advanced computer users. If you are not comfortable with advanced troubleshooting, you might want to ask someone for help or to contact support. For information about how to do this, visit the following Microsoft Web site:
http://support.microsoft.com/contactus (http://support.microsoft.com/contactus)Make sure that the RunOnceHasShown and RunOnceComplete registry keys exist and that they are set to a value of 1. To do this, follow these steps:
1.
Click Start, click Run, type regedit, and then click OK.
2.
Locate the following registry subkey, and then click it:
HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main
3.
In the details pane, double-click the RunOnceHasShown registry entry.Note If the RunOnceHasShown registry entry is not located in the details pane, you must create it. To do this, point to New on the Edit menu, click DWORD Value, and then type RunOnceHasShown in the New Value box.
4.
In the Value data box, type 1, and then click OK.
5.
In the details pane, double-click the RunOnceComplete registry entry.Note If the RunOnceComplete registry entry is not located in the details pane, you must create it. To do this, point to New on the Edit menu, click DWORD Value, and then type RunOnceComplete in the New Value box.
6.
In the Value data box, type 1, and then click OK.
7.
Close Registry Editor.
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Similar problems and resolutions
To troubleshoot similar problems, self-help steps for beginning to intermediate computer users are available at the following Microsoft Web site:
Troubleshoot problems in which Windows Internet Explorer stops responding or crashes (http://support.microsoft.com/gp/pc_ie_intro)Note This Guided Help content may not be available in all languages.
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APPLIES TO
•
Windows Internet Explorer 7